Features

Find. Fix. Prove.

Every OrynIQ capability, grouped by the outcome it delivers. Find what's broken in your instance, fix it under your approval, prove the score delta every month.

Find → Fix → Prove →
Find

An automated ServiceNow health scan that sees what's broken before AI does

Every OrynIQ health scan runs 600+ automated checks across every surface AI grounding depends on — CMDB, customization scripts, CSDM stages, integration health, ACLs and roles. It's a complete ServiceNow health check, generated continuously as a letter-grade Health Score.

AI Investigation Agent

Your AI co-investigator for ServiceNow

Ask questions about any ServiceNow instance in plain English. The agent queries live data, reasons across multiple checks, and surfaces root causes — not just symptoms. When you need a complete picture fast, Full Audit Mode runs all 30 live compound analyzers simultaneously in the background. This is two of OrynAI's five specialized agents — see how the full system fits together.

  • Conversational chat against live data — ask anything, get evidence back
  • Full Audit Mode — one click, 42 live analyzers, streams results in real time
  • Agent discoveries can be promoted directly to formal finding records
  • Covers CMDB, schema, scripts, ACLs, roles, automation, upgrade risk, and more
  • Pre-Scan Intelligence Brief — a structured briefing auto-generated before each audit to frame hypotheses and flag known risks
  • Persistent session memory — stable context from previous audits loaded automatically so every session builds on the last
  • Version-aware ServiceNow docs search — inline documentation lookup matched to your current ServiceNow version
Financial Impact Analysis

Put a dollar amount on every finding

Translate technical debt into business cost. OrynIQ quantifies the financial exposure of every open issue so executives understand what's at stake — and technical teams know where to focus first.

  • Operational waste — estimated annual cost of unresolved platform issues
  • Remediation LOE — total effort (story points) to clear the backlog
  • 3-year ROI projection with payback period timeline
  • Configurable per engagement — team size, hourly rate, overhead multiplier
  • License portfolio intelligence — identify dormant seats, shelfware, and service accounts on named-user licenses with annualized cost estimates per product family
  • Technical debt aging — open findings tracked by age bucket with stale-assignee alerts and oldest-unresolved list surfaced in every PDF
Customization Registry

Know every deviation. Own every upgrade.

OrynIQ syncs every out-of-box deviation directly from ServiceNow and classifies it by author, risk area, and AI-generated severity. Then it goes further — fetching actual script bodies, parsing them into ASTs, and surfacing code quality issues and AI-generated rewrite proposals so you know not just what changed, but what to do about it.

  • Author classification — Custom, Vendor, or ServiceNow origin on every record
  • Composite Upgrade Risk Score — area change-frequency × AI severity = where to prioritize
  • AST-powered code analysis — cyclomatic complexity, eval() usage, hardcoded sys_ids, sync GlideRecord in client scripts, and more, detected automatically across every script
  • DRY violation detection — same logic pattern in 3+ scripts flagged automatically, with dependency mapping and dead Script Include detection
  • AI-generated remediation proposals — ready-to-implement refactored scripts with before/after diffs, KB articles, and approve/reject workflow linked to action plan items
Fix

Nothing writes without your sign-off.

Every change to your instance is operator-approved before it writes, verified after, and recorded in a permanent write-back log. We never write "without errors" — we write under your control.

Agentic Remediation

AI proposes. You approve. Changes are verified.

When the AI agent identifies a fixable issue, it proposes a specific field-level change with a rationale and rollback plan. Every proposal sits in a review queue — no write touches your ServiceNow instance without an explicit approval. After approval, OrynIQ applies the change and immediately verifies the result against the live instance. This is OrynAI's Remediate agent — see the full five-agent system.

  • Human-in-the-loop is mandatory — approve, deny, or rollback any proposal before any write executes
  • Automatic verification — OrynIQ confirms the applied value matches the expected result immediately after write
  • One-click rollback — reverts an approved write if the original value was captured
  • Full write-back log — every proposal, approval, denial, and verification permanently recorded
  • Risk acceptance register — formally accept known risks with rationale and an immutable audit trail; any accepted finding can be reopened for re-review at any time
Agile Integration

Go from finding to sprint in one click

Select any findings and push them into your ServiceNow instance as native rm_story records — no copy-paste, no manual backlog entry. Every story is pre-drafted and sprint-ready on arrival.

  • Story title, user story, and acceptance criteria auto-generated from finding
  • Story points and priority mapped from finding severity automatically
  • Assign to team and iteration at export time — lands directly in a sprint
  • ServiceNow Agile Story export — plus Excel export for Jira or Azure DevOps when not on ServiceNow Agile
Prove

Prove the delta every month

Score trends, financial impact in dollars, board-ready PDFs in seconds — the evidence you need to show the platform is getting healthier, not just busier.

Platform Health Scanning

One letter grade, tracked over time.

A complete automated health assessment across five dimensions — Completeness, Accuracy, Relationships, Ownership, and Staleness. Every finding is severity-rated and contributes to an overall score that trends across the life of the engagement.

  • Letter grade from A+ to F — instantly readable by anyone
  • Severity-rated findings: Critical, High, Medium, Low, Informational
  • Scan delta — new findings, resolved issues, and persisted problems between runs
  • Scans run on manual, monthly, or quarterly cadence — always current
CSDM Maturity

Show exactly where the platform stands

Track where a ServiceNow instance sits across four progressive CSDM maturity stages. Each stage has a scored checklist; advancing requires ≥90% completion. The visual maturity dashboard makes it easy to see what has been achieved and what comes next.

  • Four stages: Foundation → Crawl → Walk → Run with scored checklists
  • Top failing checklist items surfaced per stage — clear path to the next level
  • Weight-based scoring so you know where to invest effort first
  • Full CSDM management console — stages, checklist items, and check mappings
Executive Reporting

Board-ready PDFs, generated in seconds

One-click PDF generation from any completed scan. OrynIQ produces two distinct reports — a boardroom-ready executive summary and a full delivery report for the technical team. No formatting, no copy-paste.

  • Delivery Report — full findings, evidence, remediation steps, and backlog
  • AI-generated narrative — raw check results turned into stakeholder-ready stories
  • Excel / CSV export for governance dashboards and external tracking tools

See it in your own instance.

Run the free AI Readiness Scan and see exactly how these capabilities apply to your ServiceNow data. No salesperson required.

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