These Terms of Service ("Terms") constitute a legally binding agreement between you or the organization you represent ("Customer," "you," or "your") and Logan Poynter LLC (doing business as OrynIQ), a Kentucky limited liability company ("OrynIQ," "we," "us," or "our").
By creating an account, accessing, or using the OrynIQ platform at oryniq.com or any associated services (collectively, the "Service"), you agree to be bound by these Terms and our Privacy & Data Handling Policy, which is incorporated herein by reference.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, do not use the Service.
To use the Service, you must meet all of the following conditions:
If you are accessing the Service on behalf of an organization, that organization must also meet these eligibility requirements. OrynIQ reserves the right to refuse service or terminate accounts that do not comply with these requirements.
To access most features of the Service, you must register for an account. You agree to provide accurate, complete, and current information during registration and to keep that information up to date throughout the term of your subscription.
You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys issued to you. You must notify OrynIQ immediately at security@oryniq.com if you suspect unauthorized access to or use of your account.
OrynIQ will not be liable for any loss or damage arising from unauthorized use of your credentials where you have failed to take reasonable precautions to protect them.
If you are a Customer administrator, you are responsible for managing access for all users within your organization's account, including provisioning appropriate role-based permissions and promptly revoking access for departing personnel.
You agree not to impersonate any person or entity or to misrepresent your affiliation with any person or entity. Providing false information may result in immediate termination of your account.
OrynIQ is a Software-as-a-Service (SaaS) platform that provides AI-assisted ServiceNow administration, platform health analysis, CMDB governance diagnostics, and continuous monitoring capabilities. The Service connects to your ServiceNow instance via OAuth 2.0 credentials that you provide and performs automated health checks, AI-assisted investigation, and guided remediation workflows.
OrynIQ's handling of data accessed through the Service is governed by the Privacy & Data Handling Policy. In particular, OrynIQ does not retain raw bulk data from your ServiceNow instance beyond what is needed to generate and support a finding, and does not use your data to train AI models.
OrynIQ will use commercially reasonable efforts to make the Service available. OrynIQ does not guarantee any specific uptime percentage and does not currently offer a financially backed SLA unless expressly agreed in a separate written order. Planned maintenance windows will be communicated where practicable.
OrynIQ may make certain features available on a beta or preview basis. Beta features are provided "as is" without any warranty and may be modified or discontinued at any time without notice.
The Service is offered under subscription plans as described on the Pricing page, which is subject to change. Current plan tiers include Self-Assessment, Foundation, and Professional, each with defined seat limits, scan quotas, and feature access. Plan details are confirmed at the time of order.
Subscription fees are as quoted at time of order or as set out in a written order form or pilot agreement. All fees are in U.S. dollars and are non-refundable except as expressly stated in these Terms or required by applicable law.
Payment terms, invoicing schedule, and accepted payment methods will be specified in your order. Overdue balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. OrynIQ reserves the right to suspend access to the Service for accounts with overdue balances after reasonable notice.
All fees are exclusive of applicable taxes. You are responsible for all sales, use, GST, VAT, or other taxes associated with your subscription, except for taxes on OrynIQ's net income.
Pilot accounts are offered on a limited-availability basis during OrynIQ's initial pilot phase. Pilot seats are capped and allocated on a first-come, first-served basis while the pilot program remains open; OrynIQ may close enrollment or stop accepting new pilot applications at any time without notice. Pilot accounts are provided at no cost and include one lifetime full audit. Pilot accounts are subject to these Terms in all other respects. OrynIQ reserves the right to convert, expire, or terminate pilot accounts at any time with reasonable notice. The pilot program is a transitional offering — once the pilot phase concludes, the Pilot Tier will be retired and these Terms will be updated to reflect standard commercial plans only.
You may request an upgrade or downgrade of your subscription plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing period. Feature access will be adjusted accordingly.
You agree to use the Service only for its intended purpose and in compliance with all applicable laws and regulations. Without limiting the foregoing, you must not:
OrynIQ reserves the right to investigate suspected violations of this policy and to suspend or terminate access to the Service, with or without notice, if a violation is confirmed or reasonably suspected.
You retain all ownership of and responsibility for the data you provide to or make accessible through the Service, including ServiceNow instance data accessed via the credentials you supply ("Customer Data"). OrynIQ does not claim any intellectual property rights in Customer Data.
You grant OrynIQ a limited, non-exclusive license to access, process, store, and use Customer Data solely to provide and improve the Service as described in these Terms and the Privacy & Data Handling Policy.
OrynIQ's collection, storage, and use of personal data and Customer Data is governed by the Privacy & Data Handling Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
OrynIQ implements commercially reasonable technical and organizational measures to protect Customer Data, including encryption at rest and in transit, role-based access controls, and immutable audit logging. A summary of security controls is available on the Security page.
You are responsible for ensuring that your use of the Service and the data you provide complies with applicable law, including any obligations to notify or obtain consent from individuals whose data is included in Customer Data.
OrynIQ and its licensors retain all right, title, and interest in and to the Service, including all software, algorithms, AI models, interfaces, documentation, branding, and all intellectual property rights therein. Nothing in these Terms transfers any ownership of OrynIQ intellectual property to you.
Subject to your compliance with these Terms and timely payment of applicable fees, OrynIQ grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term solely for your internal business purposes.
If you provide suggestions, ideas, or other feedback regarding the Service ("Feedback"), you grant OrynIQ a perpetual, irrevocable, royalty-free license to use, incorporate, and commercialize that Feedback without any obligation to you.
By using the Service, Customer grants OrynIQ a non-exclusive, royalty-free license to use Customer's name and logo to identify Customer as an OrynIQ customer in marketing materials, case studies, and on OrynIQ's website. OrynIQ will use Customer's branding assets in accordance with Customer's reasonable brand guidelines. Customer may revoke this license at any time by written notice to security@oryniq.com.
"Confidential Information" means any non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer Data is deemed Confidential Information of Customer. The Service, pricing, and OrynIQ's technical documentation are Confidential Information of OrynIQ.
Each party agrees to: (a) use the other party's Confidential Information only as necessary to perform its obligations or exercise its rights under these Terms; (b) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care; and (c) not disclose Confidential Information to any third party without prior written consent, except to employees or contractors who need to know it and are bound by obligations at least as protective as these Terms.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully known by the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information; or (d) is required to be disclosed by law or court order, provided that the Receiving Party gives the Disclosing Party prompt notice where legally permitted.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORYNIQ EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
ORYNIQ DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORYNIQ'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE — WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID OR PAYABLE BY YOU TO ORYNIQ IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
IN NO EVENT WILL ORYNIQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES — EVEN IF ORYNIQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The parties acknowledge that the limitations in this section reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties. These limitations apply notwithstanding any failure of essential purpose of any limited remedy.
Nothing in this section limits either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited or excluded by applicable law.
You agree to defend, indemnify, and hold harmless OrynIQ and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) Customer Data, including any claim that Customer Data infringes or misappropriates a third party's intellectual property rights; or (c) your breach of any applicable law or regulation.
OrynIQ agrees to defend, indemnify, and hold harmless you and your officers, directors, employees, and agents from and against any third-party claims alleging that the Service, as provided by OrynIQ and used in accordance with these Terms, infringes or misappropriates any U.S. patent, copyright, trademark, or trade secret. This obligation does not apply to claims arising from: (a) modifications to the Service made by anyone other than OrynIQ; (b) combination of the Service with third-party products or services not approved by OrynIQ; or (c) your failure to use a non-infringing version made available by OrynIQ.
The indemnified party must: (a) promptly notify the indemnifying party in writing of any claim; (b) grant the indemnifying party sole control of the defense and settlement; and (c) reasonably cooperate. The indemnifying party may not settle any claim that imposes liability or obligations on the indemnified party without prior written consent.
These Terms begin on the date you first access the Service and continue until terminated by either party in accordance with this section.
You may terminate your subscription at any time by providing written notice to OrynIQ at security@oryniq.com. Termination takes effect at the end of the current billing period unless otherwise agreed. Fees paid are non-refundable except as required by applicable law.
OrynIQ may terminate or suspend your account: (a) immediately, if you materially breach these Terms and fail to cure the breach within 14 days of written notice (or immediately if the breach is incapable of cure or relates to the Acceptable Use Policy); (b) for convenience, with 30 days' written notice; or (c) immediately, if required by applicable law or court order.
Upon termination, your right to access and use the Service ceases immediately. OrynIQ will delete or return Customer Data in accordance with the Privacy & Data Handling Policy — deletion is completed within 30 days of confirmed termination. Sections that by their nature should survive termination — including Sections 8, 9, 10, 11, 12, 15, and 16 — will remain in effect.
OrynIQ reserves the right to modify, update, or discontinue any feature of the Service at any time. For material changes that reduce functionality, OrynIQ will provide at least 30 days' advance notice via email or an in-product notice where practicable.
OrynIQ may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, OrynIQ will provide notice by email to the address on file or via a prominent in-Service notice at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.
If you object to any update to these Terms, your sole remedy is to stop using the Service and terminate your subscription before the effective date of the change.
These Terms and any dispute arising out of or relating to them or the Service will be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, USA, without regard to its conflict-of-law provisions.
Each party irrevocably consents to the exclusive jurisdiction and venue of the state courts located in Pulaski County, Kentucky, or the federal courts sitting in the Eastern District of Kentucky, for the resolution of any dispute arising under or related to these Terms. Each party waives any objection to personal jurisdiction or venue in such courts.
Before initiating any formal proceeding, the parties agree to attempt in good faith to resolve any dispute through direct negotiation. Either party may initiate this process by sending written notice to the other describing the dispute in reasonable detail. The parties will have 30 days from the date of such notice to attempt informal resolution.
Nothing in this section prevents either party from seeking immediate injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending informal resolution or litigation.
These Terms, together with any order forms, the Privacy & Data Handling Policy, and any other documents incorporated by reference, constitute the entire agreement between the parties with respect to the Service and supersede all prior and contemporaneous understandings, proposals, negotiations, representations, and agreements relating to the subject matter hereof.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
You may not assign or transfer these Terms or any of your rights or obligations hereunder without OrynIQ's prior written consent. OrynIQ may assign these Terms, including in connection with a merger, acquisition, or sale of substantially all of its assets, upon written notice to you. Any purported assignment in violation of this section is void.
A party's failure to enforce any provision of these Terms will not constitute a waiver of its right to enforce that provision or any other provision in the future. No waiver will be effective unless made in writing and signed by an authorized representative of the waiving party.
Neither party will be liable for any failure or delay in performance (other than a payment obligation) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or infrastructure failures. The affected party will give prompt notice and use commercially reasonable efforts to resume performance as soon as possible.
Legal notices to OrynIQ must be sent in writing to security@oryniq.com or by certified mail to Logan Poynter LLC (d/b/a OrynIQ), Somerset, Kentucky, USA. Notices to you will be sent to the email address associated with your account. Notices sent by email are deemed received when transmitted; notices sent by certified mail are deemed received three business days after mailing.
The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties.
These Terms are for the sole benefit of the parties and their permitted successors and assigns. Nothing herein confers any rights or remedies upon any third party.
For legal and terms-related inquiries:
Email: security@oryniq.com
Company: Logan Poynter LLC (d/b/a OrynIQ)
Principal place of business: Somerset, Kentucky, USA
Website: oryniq.com
We target a response to legal inquiries within 5 business days.
These Terms of Service are reviewed and updated as the platform evolves. Last Updated: April 20, 2026.